What goes into a service call?
People frequently protest the charges for service calls. Most do not realize the factors involved even in an honest charge. That charge is not determined solely by the time on the job, it could be about the same for a simple job of replacing a fuse as it is for a difficult job.  Good service doesn't "just happen!" Operating a dependable service business requires organization, competent management and a substantial capital investment. So don't judge service charges solely by the time spent in your home. When that top-notch technician knocks on your door, many costs have been incurred just to get him there, ready to the job. Here are some of them:  Specialized training Truck (ladders, equipment, etc.); travel time; professional tools; accurate testing apparatus; stock of spare parts; exchanging parts included in the warranty; time on the job; office rent; office equipment; office help; office supplies; light, heat, phone & fax;  truck maintenance & operation;  insurance; taxes; permits; training & certification.

What is the warranty or guarantee?
You can expect 60 day warranty on parts and 30 day warranty for the labor.

Scheduling a Service Call Time?
A 2 hour time window is reasonable. Technicians plan their day by a number of factors. As the day wears on, emergencies occur. If they get behind, they should call you and revise their ETA so that you aren't waiting all day for them to show.

If you have any other questions,   Please give us a call.

Dennic Inc

Appliance Repair